User Terms and Conditions

The Terms and Conditions below are effective for all users.

Last Updated on November 18th, 2023

The Unruled, LLC, doing business as Unruly (formerly Un-ruly, Yeluchi by Un-ruly, and Yeluchi)

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://un-ruly.com website (the “Service”) operated by The Unruled, LLC, a limited liability company organized under the Laws of the State of New York, doing business as Unruly (“company”, “us”, “we”, or “our”). These terms and conditions, together with our Privacy Policy govern your use of un-ruly.com. 

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.

Site Content

The Service and its contents—materials displayed or performed on the Service, including, but not limited to text, blogs, graphics, articles, photographs, images, illustrations (also known as the “Content”)—are intended solely for the personal, non-commercial (except as specifically and expressly agreed in writing by Unruly in connection with a specific feature of the Service only) use by Service users and may only be used in accordance with the terms of this Agreement. 

All transactions made based on information from the Service are solely between you and the Vendor. Your sole rights and remedies shall be against the Vendor. By using the Service, you acknowledge and agree that Unruly has no liability for any cost, damage, or harm, directly or indirectly, in connection with the delivery, failure to deliver, performance, quality, or any other aspect of any products or services ordered or attempted to be ordered via information from the Service.

THE SERVICE DOES NOT PROVIDE MEDICAL ADVICE. The Service, the contents of the Service (such as text, graphics, images, search results, data and information contained therein), and such materials obtained from Unruly’s licensors or other third parties, are provided for informational purposes only and are not intended to be a substitute for professional medical advice, diagnosis, examination, or treatment. Do not ignore professional medical advice or delay in seeking treatment because of anyone or anything on the Service. Always seek the advice of your qualified healthcare provider with any question you may have regarding a medical condition. If you think you may have a medical emergency, call your doctor or 911 immediately. Unruly does not recommend or endorse any specific tests, physician, products, procedures, opinions, or other information that may be mentioned on the Service. Reliance on any such information is solely at your own risk. The Service may contain health-related materials that are sexually explicit. If you find these materials offensive, you may not want to use our Service.

Communications

You agree that Unruly may contact you by email in connection with your service request, including for marketing purposes. You also understand that you may opt out of receiving email messages at any time by contacting us at the email address below. If you do not choose to opt out, Unruly may contact you as outlined in its Privacy Policy.

Hairstyling Services

Unruly provides a platform through which users may review and choose offered hairstyling services, pick appointment dates and times for the hairstyling service, and pay for the appointment. The hairstyling service is completed at the appointment by a third-party beauty professional (“hair stylist”). By requesting hairstyling services through our platform, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. The Service, which enables users to arrange and schedule logistics and/or delivery of services and/or to purchase certain goods, including with third party providers of such services and goods (“Third Party Providers”), is made available solely for your personal, noncommercial use.

Accounts

In order to use certain features of the Service, you must register for an account with us (“your Account”) and provide certain information about yourself as prompted by the registration form. You represent and warrant that: (a) all required registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information. You agree not to create an account on behalf of someone other than yourself. You further agree that you shall not maintain more than one account at any given time. You may delete your Account at any time, for any reason, by contacting us or following the instructions in the Service. We may suspend or terminate your Account in accordance with the section entitled “Termination.” You agree not to create an account or use our Service if you have been previously removed by Unruly, or if you have been previously barred from the Service. You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account. You agree to immediately notify us of any unauthorized use, or suspected unauthorized use, of your Account or any other breach of security, and further agree that Unruly shall not be liable for any loss or damage arising from your failure to comply with the above requirements.

Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Fees and Payment

We charge a flat fee for every service ordered, as detailed in the website. We reserve the right to change our fees at any time without notice prior to each booking confirmation. All fees paid are non refundable except as described in our Fix and Refund Policy. You may cancel any appointment in accordance with our cancellation policy set forth here. We reserve the right to cancel free Hairstyling Services at any time for any reason. No credits or promotional value adjustments will be made in the event we cancel a free Hairstyling Service. If we cancel or terminate a paid Service for any reason, we may, in our sole discretion, issue you a refund of any fees pre-paid for such Hairstyling Service, less processing fee, which is retained by our third party payment processor. Hairstyling Services are scheduled and paid through our third-party platform provider/processor.  Your use of this service and payment through the third party constitute your understanding and agreement that we are not responsible for any issues, problems, or losses experienced due to use of their platform.  Additionally, you understand and acknowledge that transactions through third party sites are governed by such sites’ terms and conditions. Offline or cash payments (not including gratuity payments) are a violation of our Terms of Service, and can result in discontinuation of Unruly services.

Referral Credits

We offer credits for referring new users. To qualify for a referral credit, you must refer a new bona fide user who establishes an Unruly account and reserves and completes a Hairstyling Service within ninety (90) days of signing up for an account. Please note that referral credits are issued only for referrals of brand new users to Unruly. Credits are not available for referring previous users of the Service. You may earn only one referral bonus per new user referred and you cannot earn a referral credit by referring yourself. We reserve the right to revoke or cancel credits at any time.

Promotional Codes

We may, in our sole discretion, create promotional codes that may be redeemed for credit in your Account, or other features or benefits related to the Service, subject to any additional terms that we establish on a per promotional code basis (“Promo Codes”). Unless otherwise expressly stated in additional terms we establish for a particular Promo Code, Promo Codes may only be used once per person, multiple Promo Codes cannot be used in a single transaction or Hairstyling Service visit, and each Promo Code benefit may only be redeemed once per account. Only Promo Codes sent to you through official Unruly communications channels are valid. You further agree: (i) to use Promo Codes only for their intended purpose, and in a lawful manner; (ii) you will not alter, duplicate, sell, transfer or redistribute Promo Codes in any manner (including, without limitation, by posting Promo Codes to a website or other public forum), unless expressly permitted by us; (iii) Promo Codes may be disabled by us at any time for any reason without liability to us; (iv) Promo Codes may only be used pursuant to this Agreement and any specific additional terms that we establish for a Promo Code; (v) Promo Codes have no cash value; and (vi) Promo Codes may expire prior to your use.

Reservation of Rights

We reserve the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event we determine in our sole discretion that the use or redemption of the Promo Code in question or the provision of any referral credit was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or the terms of this Agreement. Once you have redeemed a Promo Code or used any credit in your Account to purchase Hairstyling Services, no further promotional value adjustments or credits will be issued for any reason, including but not limited to, dissatisfaction with the Hairstyling Services.

Your Responsibilities

As the recipient of Hairstyling Services, you agree to assume certain responsibilities. When you purchase Hairstyling Services, you agree to comply with any rules or requirements applicable to the Hairstyling Service purchased, including as part of any confirmation email (the “Requirements”). Whether or not there are Requirements, you agree to: (a) create in your home (or other space where hair stylists booked via the Service are invited to perform the Hairstyling Services) a safe, clean, and reasonably comfortable workspace that is free of conditions that would make it difficult for a hair stylist to perform the Hairstyling Service (all as determined in each hair stylist’s sole discretion); (b) provide a workspace that has access to bathroom facilities and is in close proximity to an electrical outlet and a sink with hot and cold running water; and (c) refrain from, and prevent other individuals present in your household from any speech, conduct, or personal displays that a reasonable person would find offensive, intimidating, hostile, harassing, indecent or abusive while our hair stylists are present. If you have pets, you agree to confine all of your pets to a room where our hair stylists will not be working. If you have a child or children under the age of 13, you agree that childcare (provided by someone other than you and the hair stylist) will be present. This is important as the hair stylist will have equipment that can burn a child and the hair stylist will be focused on you. In any event, you acknowledge and assume all liability for the use of any and all stylist implements including but not limited to chemicals and heated styling tools. We reserve the right to terminate or refuse Hairstyling Services to anyone at any time in the event you do not fulfill your responsibilities as set forth in this Section or if a stylist feels unsafe or uncomfortable with her on-location work environment or conditions for any reason.

COVID-19 Liability Waiver

As it relates to the ongoing threat of COVID-19, you understand that after taking all precautions and making all efforts to create a safe and sanitized working environment for both yourself and our stylists, there is still a risk of being exposed to COVID-19 and you hereby agree to release Unruly from any liability.

Photography Taken at Beauty Appointments

During the appointment booking process on the Service, you may opt-in to having one or more photographs taken of you by a hair stylist on behalf of Unruly after the hairstyling service has been performed. These photographs are primarily used as a showcase of Unruly hairstyling services on the Unruly website and social networking sites where we have a page or presence (collectively “Social Pages”). However, in opting-in to having photographs taken of you, you agree that we may use and reproduce the photographs on our Social Pages, on the Service and in our marketing materials in perpetuity. Furthermore, you hereby grant, and you represent and warrant that you have the right to grant, to us an irrevocable, nonexclusive, royalty-free and fully paid, worldwide license to reproduce, distribute, publicly display and perform, prepare derivative works of, incorporate into other works, and otherwise use your photographs, and to grant sublicenses of the foregoing, solely for the purposes of including your photographs in the Service and Unruly marketing materials. You agree to irrevocably waive (and cause to be waived) any claims and assertions of moral rights or attribution with respect to your photographs.

Restrictions

You may not: (i) remove any copyright, trademark or other proprietary notices from any portion of the Service; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Service except as expressly permitted by Unruly.

You may not assign these Terms without Unruly’s prior written approval. Unruly may assign these Terms without your consent to: (i) a subsidiary or affiliate; (ii) an acquirer of Unruly’s equity, business or assets; or (iii) a successor by merger. Any purported assignment in violation of this section shall be void. No joint venture, partnership, employment, or agency relationship exists between you, Unruly or any Third Party Provider as a result of this Agreement or use of the Service. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. Unruly’s failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Unruly in writing.

You may not post to Unruly’s social media or any other Unruly Forum or otherwise transmit information, data, text, software, music, sound, photographs, graphics, video, messages, tags, or other materials (“Content” means the transmission of information, data, text, software, music, sound, photographs, graphics, video, messages, tags or other materials generated by a user) that:

• is patently offensive;
• harasses or advocates harassment of another person;
• contains nudity, violence, pornography, sexually explicit material or offensive subject matter;
• provides any telephone numbers, street addresses, last names or email addresses of anyone other than your own;
• promotes information that you know is false or misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;
• violates any intellectual property or other proprietary right of any third party, including Content that promotes an illegal or unauthorized copy of another person’s copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
• involves the transmission of “junk mail,” “chain letters,” or unsolicited mass mailing, instant messaging, “spimming,” or “spamming”;
• contains restricted or password only access pages or hidden pages or images (those not linked to or from another accessible page);
• furthers or promotes any criminal activity or enterprise or provides instructional information about illegal activities including, but not limited to making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses;
• solicits passwords or personal identifying information from other Account holders;
• involves commercial activities and/or sales without Unruly’s prior written consent, such as contests, sweepstakes, barter, advertising, and/or pyramid schemes;
• includes a photograph of another person that you have posted without that person’s consent or otherwise constitutes an invasion of an individual’s privacy or infringement of publicity rights;
• denigrates, ridicules, or demeans another person; or
• contains a virus or other harmful component.

With respect to any User Content submitted by you to Unruly’s social media accounts or site, you hereby represent and warrant to Unruly that you are legally capable to enter into contracts, that you are authorized to post or submit the User Content and that the User Content and your submission of the User Content does not violate or infringe the copyright, trademark, patent, publicity, privacy or other proprietary right of any third party. You further agree that you will not: (I) submit or publish falsehoods or misrepresentations that could damage Unruly or any third party; (II) submit User Content that is unlawful, obscene, profane, defamatory, libelous, threatening, pornographic, hateful, abusive, harassing, racially or ethnically offensive, or encourages conduct that would be considered a criminal offense, give rise to civil liability, violate any law, or is otherwise inappropriate; (iii) submit or publish documents or information that is the confidential or proprietary documents or information of any third party; or (iv) post advertisements or solicitations of business. Unruly reserves the right to remove, delete or refrain from publishing any User Content submitted by you without prior notice to you.

You agree that you will be solely responsible and liable for, and will indemnify Unruly and its officers, directors, employees and agents (“Released Parties”) from and against any losses, expenses, liabilities, claims, costs, and damages (“Claims”) arising from your submission of User Content, including, but not limited to, any Claims arising out of breach of the Site Terms or any Claims for infringement of copyright, trademark, patent or other proprietary rights. Unruly reserves the right to remove any content for any reason.

Links To Other Websites

Our Service may contain links to third party web sites or services that are not owned or controlled by Unruly.  The Company has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that Unruly shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.

Copyright

Unruly, un-ruly.com, the name and its Services are protected by Copyright as a collective work and/or compilation. Information, compilations of information, graphics and other material (“Content”) of the Service is copyright © Unruly of the current year. Unless otherwise explicitly stated by Unruly, you may copy the Content only for your own personal use, provided that you maintain all copyrights and other notices that are contained in the Content, but you may not otherwise download or store Content. Except as allowed by copyright laws, no copying, storage, publication, or redistribution of any Content is permitted without the express written permission of Unruly.

Some images on Unruly are readily available on the internet and believed to be in the public domain. Images posted are believed to be published according to the U.S Copyright Fair Use Act (title 17, U.S. Code.).

This Service (including, without limitation, text, photographs originally created by Unruly, graphics, video and audio content) is protected by copyright as a collective work or compilation under the copyright laws of the United States and other countries, and Unruly (subject to the rights of its licensors and licensees under applicable agreements, understandings and arrangements) has rights therein. All individual articles, videos, content and other elements comprising this Service are also copyrighted works, and Unruly (subject to the rights of its licensors and licensees under applicable agreements, understandings and arrangements) has rights therein. You must abide by all additional copyright notices or restrictions contained in this Service.

Community Areas

By posting or submitting content on or to the Service (regardless of the form or medium with respect to such content, whether text, videos, photographs, audio or otherwise), you are giving Unruly, and its affiliates, agents and third party contractors the right to display or publish such content on the Service and its affiliated publications (either in the form submitted or in the form of a derivative or adapted work such as a print publication), to store such content, and to distribute such content and use such content for promotional and marketing purposes. You agree that you will not: (i) submit material that is copyrighted, protected by trade secret or otherwise subject to third party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights or have permission from their rightful owner to post the material and to grant Unruly all of the rights granted herein; (ii) publish falsehoods or misrepresentations that could damage Unruly or any third party; (iii) submit material that is unlawful, obscene, defamatory, libelous, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or encourages conduct that would be considered a criminal offense, give rise to civil liability, violate any law, or is otherwise inappropriate; or (iv) post advertisements or solicitations of business.

The Community Areas of Unruly shall be used for lawful purposes only. No material shall be posted on or transmitted through the Community Areas which violates or infringes in any way upon the rights of others, which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane, indecent or otherwise objectionable, which encourages conduct that would constitute a criminal offense, gives rise to civil liability or otherwise violates any law. No conduct shall be undertaken that, in Unruly’s judgment, restricts or inhibits any other user from using or enjoying the Community Areas. Advertising or commercial solicitation may be posted on or transmitted through the Community Areas but only with the Unruly’s express prior approval and only if the advertising or commercial solicitation complies with all conditions imposed by Unruly.

You shall not upload, post or otherwise make available on the Community Areas any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right. You are responsible for determining that such material is not protected by copyright, trademark or other proprietary right. You shall be solely liable for any damages resulting from any infringement of copyright, trademark or other proprietary right, or any other harm resulting from any uploading, posting or submission. You hereby grant to Unruly, and their respective affiliates worldwide, royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display any message posted on Unruly and/or any e-mail sent by you to Unruly or Unruly (in whole or in part) and/or to incorporate it in other works in any form, media or technology now known or later developed.

You may not (i) select or use a member name or e-mail address of another person with the intention of impersonating that person; (ii) use a member name or e-mail address of anyone else without authorization; (iii) use a member name in violation of the intellectual property rights of any person; or (iv) use a member name that Unruly considers to be offensive. You shall provide Unruly with accurate, complete and updated information provided by you at the time of registration. You shall not engage in any activity that is contrary to or which would adversely affect the purpose or intention of Unruly, including but not limited to, actually or attempting to manipulate, corrupt or otherwise affect the outcome of the Unruly’s services, in whole or in part, by, among other methods, registering multiple accounts under the same or different names.

Indemnification

You agree to defend, indemnify and hold harmless Unruly and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account; or b) a breach of these Terms.

Limitation of Liability

In no event shall Unruly, nor its directors, employees, partners, agents, suppliers, contracted hair stylists, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your use of or inability to use the Service; (ii) any conduct or content of any third party, including hair stylists, on the Service; (iii) any content obtained from the Service, whether based on warranty, contract, tort (including negligence) or any other legal theory.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY (AND THAT OF THE HAIR STYLISTS CONTRACTED TO PERFORM HAIRSTYLING SERVICES AND SUPPLIERS) TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION), WILL AT ALL TIMES BE LIMITED TO THE GREATER OF (a) FIFTY US DOLLARS ($50) OR (b) AMOUNTS YOU’VE PAID UNRULY IN THE PRIOR 12 MONTHS (IF ANY). THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT. YOU AGREE THAT OUR SUPPLIERS AND CONTRACTORS WILL HAVE NO LIABILITY OF ANY KIND ARISING FROM OR RELATING TO THIS AGREEMENT.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Disclaimer; No Warranty

Unruly makes no representations or warranties as to the accuracy of the Content. Unruly is not liable for omissions or typographical errors contained in the Content. You acknowledge that any reliance upon any Content shall be at your own risk. If a party for whom Content has been published discovers an error or omission in the Content, it is that party’s obligation to notify Unruly of the error or omission; however, Unruly does not warrant that such error or omission will be corrected.

Unruly and the blogs, articles, comments, answers, questions and other features therein are for informational purposes only and provided “as is” without warranties, representations, or guarantees of any kind. Content on Unruly should never be used as a substitute for advice from a qualified professional. Unruly shall not be liable for the accuracy, usefulness or availability of any Unruly content, and you agree to hold Unruly harmless from any loss, harm, injury or damage resulting from or arising out of your use of or reliance on any Unruly content.

Your use of the Service is at your sole risk. Unruly does not warrant that the Service will be uninterrupted, error free, or virus free; nor does Unruly make any warranty as to the results to be obtained from use of the Service or its Content. The Service and its Content are distributed on an “as is” and “as available” basis. UNRULY MAKES NO WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OR COURSE OF PERFORMANCE. Some states do not allow exclusion of implied warranties or limitation of liability for incidental or consequential damages, so the above limitations or exclusions may or may not apply to you. In such states, the liability of Unruly shall be limited to the greatest extent permitted by law. You expressly agree that the entire risk as to the quality and performance of the Service and the accuracy or completeness of the content is assumed solely by you.

Governing Law

These Terms shall be governed and construed in accordance with the laws of New York, United States, without regard to its conflict of law provisions. Any controversy or claim arising out of or relating to these Terms of Service, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The number of arbitrators shall be one. The place of arbitration shall be Kings County, New York. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

Each party hereby irrevocably waives its rights to trial by jury in any Action or proceeding arising out of this agreement or the transactions relating to its subject matter.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

Contact Us

If you have any questions about these Terms, please contact us here.

Returns & Shipping 

Created February 1, 2022

These terms and conditions (“Terms and Conditions”) govern the Unruly Returns & Shipping Policy (“Return Policy”), and are part of the overall Unruly Terms of Use. When you agree to the Unruly Terms of Use, you also agree to the terms of the Return Policy, for the purchase of qualifying online products provided by Unruly on https://un-ruly.com/.

Returns & Exchanges

All sales are final. We do not accept returns or exchanges of hair that’s been already opened or used. 

Shipping

We offer First Class Mail for $5.00 (3-5 Business Days) and Priority Mail for $8.00 (2-3 Business Days) to ensure your hair arrives before your appointment if it’s scheduled to take place within a week. 

If you need your hair sooner, select the Priority Mail Express $29.00 shipping option to ensure that your package is delivered within 1-2 business days.

After your order is placed, you’ll receive a confirmation email. Once your order ships, you’ll get another email with tracking information letting you know your package is on its way! 

Please Note: We’re not responsible for any items lost or stolen during transit. Any and all shipping risks are assumed by the courier. If you have any questions or concerns, contact us and we’ll do our best to help.

Rewards Program 

Created February 7, 2020

These terms and conditions (“Terms and Conditions”) govern the Unruly Rewards Program (“Loyalty Program”), and are part of the overall Unruly Terms of Use. When you agree to the Unruly Terms of Use, you also agree to the terms of the Loyalty Program, which allows users of the Loyalty Program to earn points in connection with the purchase of qualifying online products that are redeemable towards the purchase of certain products provided by Unruly on https://un-ruly.com/.

I. HOW TO ENROLL

1. Enroll. To enroll you must make at least one purchase and establish a user account at https://un-ruly.com. Please see our privacy policy, to understand how information you provide us will be used. This program is void where prohibited.
2. Eligibility. In order to be eligible for the Loyalty Program, you must be at least eighteen (18) years of age, have Internet access, and have a valid mailing address. If you choose to create an account, you are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your account. You are responsible for keeping such information current, complete, accurate and truthful. You agree to accept responsibility for all activities that occur under your account, username and/or password. You agree to provide only current, complete, accurate and truthful information. If you are accessing and using the Site on someone else’s behalf, you represent that you have the authority to bind that person as the principal to all Terms and Conditions provided herein, and to the extent you do not have such authority, you agree to be bound to these Terms and Conditions and to accept liability for harm caused by any wrongful use of the Site or Content resulting from such access or use. You may only have one member account per natural person. Persons who are discovered to have more than one account forfeit their points and will be unsubscribed from the Loyalty Program.

II. EARNING POINTS

1. General. Points will be added to your account at the time of registration and you’ll start earning points on the purchase of qualifying online products at https://un-ruly.com. To receive points for your purchases, you must be signed into your account. You may check at any time to see if you are signed in to the Site by looking in the upper left hand corner of the site. Gift cards do not qualify for points. 
2. Point Values. Users earn 1 point for every $1.00 spent on qualifying purchases. Points are based on your order subtotal only, and does not include gratuity, taxes or fees. Points are rounded to the nearest whole number. For example, if you spend $9.99, you will receive 10 points. Calculation is as follows: $9.99 x 1 points per dollar = 9.99 points, which is rounded up to 10 points.
3. Gift Cards. Gift card purchases are not eligible to receive points. However, once a gift card is redeemed, points will be awarded to the recipient for the subtotal after any gift card values, provided s/he is logged into the account, as outlined in these Terms and Conditions.
4. Exclusions. Users earn points only on the purchase price of qualifying products. Calculation of points excludes payment by the user for shipping charges and all taxes, including without limitation, federal, state, and local taxes or use taxes. Points will not be earned on any discounts or other credits offered in connection with a product or service. For example, if a product that is normally $65 is on sale for $25, a user will only earn points on the purchase price of $25. Purchases of gift cards, redemption of vouchers, and any type of price adjustments, including refunds, are not eligible for points. 
5. Refunds/Order Cancellations. Points earned for a purchase that is then cancelled, refunded, declined via credit card or gift card, or other credit, will be deducted from your account in an amount equal to the points earned for the original transaction. Any rewards discounts that were applied to the order, will be redistributed back to your account for use on a future booking. If a refund/cancellation will cause your account to have a negative point balance, you will not begin earning points again until your points balance is returned to zero (0), by making purchases. If a purchase is exchanged (different style/product) any redeemed rewards on the initial purchase may be transferred to the exchange one (1) time only.  (We do not recycle rewards coupons from order to order or item to item). For rewards used on an order that is cancelled before the order is confirmed, you may request those rewards be applied back to your rewards account. 
6. Bonus Point Promotions. From time to time, we may run certain bonus point promotions. Under bonus point promotions, users can earn additional or “bonus points” in connection with the purchase of certain online products. When you purchase these specially marked products, or make the purchase during a bonus points time period, you will earn bonus points on each product, as specified in the offer. Bonus point promotions are subject to the terms and conditions of the offer and may be offered at any time and at our sole discretion. Bonus point offers cannot be combined with any other offer.
7. Limitations on Bonus Points and Points, Generally. These terms apply to points and bonus points accruals. If you purchase a product during a promotion and the product comes with an additional free product, points will not be issued on the retail value of the free product. If you redeem points towards the purchase of a product and pay a portion of the retail price after the point’s redemption, you will receive points only on the leftover retail amount you pay, and not on any value attributed to the point you used. If you redeem points towards the purchase of a product in an amount equal to the full price of the product, you will not earn any points.

III. REDEEMING POINTS

2. How To Redeem Points. The maximum number of points that may be used in a single transaction is 1,000 points. There is no minimum. You can use points earned to reduce the purchase price of a product or to receive a product for free. Point values are as follows: 100 points = $0.10 (for example 500 points = $50.00) and may only be used Online at the https://un-ruly.com website.
3. Before you start the booking process, be sure that you’re already logged into your account. When you get to the check out page, you’ll see how many points you have earned for that booking to use for a future appointment, as well as how many points you have available to redeem. When you click on “Redeem Points”, you’ll be prompted to specify the number of points you’d like to redeem for that product and your total payment amount will be discounted by the amount of points you allocate to the purchase. Note that points may only be redeemed for the purchase price of the product. Sales tax, and other fees assessed to the price of the product are your responsibility and points may not be used to discount these additional charges.
4. No coupon code is valid when redeeming reward points. Points cannot be earned on already discounted products or packages. Contact us with questions or for more information.
5. Gift cards. Points cannot be used towards the purchase of gift cards. Gift card redemption, however, is eligible for points. Points accrued pursuant to the use of a gift card will benefit the gift card user, provided the user has an account in accordance with these Terms and Conditions.
6. Exclusions. Only one account per natural person. Only one discount code can be redeemed per transaction. Rewards redemption codes may not be combined with any other discount codes. Points may not be transferred or gifted at this time. Points accumulated on different accounts by different users may not be combined or aggregated to make purchases of products or for any other reason. Points earned in a transaction cannot be redeemed in the same transaction. Redeemed points cannot be retroactively applied to any past order or receive a price adjustment on any order where redeemed points were not applied. Points have no cash value outside of the https://un-ruly.com website and are available only to users in good standing.
7. Points Expiration and Time Lapses. Points earned expire 6 months after issued.

IV. GENERAL

By registering with https://un-ruly.com and joining the Loyalty Program, you agree to be bound by the terms and conditions set forth in these Terms and Conditions, as well as any other terms that may be associated with the Loyalty Program. Unruly reserves the right to cancel, modify, suspend or restrict the Loyalty Program, your account, the redemption of points, or any aspect of the Program, including, without limitation, the point conversion ratio and the point expiration policy at any time. Any changes can be made without advance notice. Unruly may make these changes even though such changes may affect your ability to use points already accumulated. You are responsible for remaining knowledgeable about the Program Terms and Conditions. A user’s points balance, as reflected in Unruly records, shall be deemed correct. Unruly reserves the right to determine the amount of points in any user’s account based on Unruly internal records related to the user’s account. In the event of an inconsistency between the amount accrued in a user’s account as stated on any user’s receipt and Unruly internal records, Unruly internal records will control. Unruly assumes no responsibility for errors caused by incorrect user information. Your right to transfer points earned or granted under the Program is strictly limited. The sale of points is prohibited and may result in the confiscation or cancellation of your points as well as suspension or termination of your usership, which in each case shall be final and conclusive. All transactions involving points and all user accounts are subject to review and verification by Unruly. The points balance in a user’s account may be unavailable for use when an account or transaction is under review. Unruly  may revoke any user’s usership in the Loyalty Program at any time if a user engages in abuse of the Loyalty Program or fails to follow the terms and conditions of the Program. Fraud or abuse relating to the accrual of points or redemption of rewards may result in revocation of usership in the Program and may affect a Member’s eligibility for participation in any other Unruly Rewards program, present or future. Points are non-transferable and cannot be redeemed for cash. The interpretation and application of the Program’s Terms and Conditions are at the sole discretion and determination of Unruly. For more information or other questions, contact us.

The Terms and Conditions of the loyalty program are subject to change at Unruly’s sole discretion at any time and without notice to users. Upon user’s at-will termination of their https://un-ruly.com registered account, or if a user is removed for violating these Terms and Conditions or other activities in violation of the intent and good faith intended use of this Site, all points will immediately be forfeited and will no longer be redeemable. Unruly will make reasonable efforts to award points as outlined above to all registered and qualifying https://un-ruly.com users, but is not responsible for any technical or unforeseen errors that may occur.

Points are non-transferable, non-redeemable for cash, are nonrefundable and are not valid outside of https://un-ruly.com. Purchases made outside https://un-ruly.com are not valid for point accrual (this includes, but is not limited to Facebook resell groups, Ebay, and Amazon).

Demo Terms of Participation 

Created June 11, 2024

These Terms of Participation (“Agreement”) set forth the legally binding terms of your participation in Unruly Stylist Demo Appointments–a part of the Unruly stylist vetting process where new stylists demonstrate their ability to do certain styles. By signing up to be a demo model–which we define as someone that allows a potential Unruly stylist to demonstrate an agreed upon style on their hair–you are accepting this Agreement (on behalf of yourself or the entity that you represent) and you represent and warrant that you have the right, authority, and capacity to enter into this Agreement (on behalf of yourself or the entity that you represent). To accept these terms, you must be at least 18 years old. If you do not agree with all of the provisions of this Agreement, do not complete the sign-up process. This agreement will be governed by and construed in accordance with the laws of the state you reside in.

Potential Unruly hair stylists are experienced and licensed by their state, as is the hairstylist that will be confirmed for your discounted demo appointment.

By signing up to be a demo model on the Unruly platform, you agree to:

1. Purchase your own hair extensions (braiding hair, crochets, weave) before your demo appointment.
2. Adhere to the hairstyle agreed upon by yourself and the representative from Unruly.
3. Take photos of your completed hairstyle and submit a post-appointment survey, answering specific questions about your stylist’s service.
4. Allow the stylist to photograph you and your completed hairstyle immediately following the completion of your demo appointment

By signing up, you also agree:

4. To release and forever discharge Unruly (and our officers, employees, agents, successors, and assigns) from, and hereby waive and relinquish, each and every past, present and future dispute, claim, controversy, demand, right, obligation, liability, action and cause of action of every kind and nature (skin reactions, hair breakage, including personal injury, death, and property damage), that has arisen or arises directly or indirectly out of, or relates directly or indirectly to your participation in a Unruly stylist demo appointment.
5. That photographs or video taken by you, a hairstylist or a Unruly representative as part of the hairstylist demo will be used to evaluate the hairstylists work but may also be used as a showcase of Unruly services on the Unruly website and social networking sites where we have a page or presence (collectively referred to as “Unruly Pages”).
6. You agree that we may use and reproduce the photographs and videos on our Unruly Pages, and in our marketing materials in perpetuity. Furthermore you hereby grant, and you represent and warrant that you have the right to grant, to us an irrevocable, nonexclusive, royalty-free and fully paid, worldwide license to reproduce, distribute, publicly display and perform, prepare derivative works of, incorporate into other works, and otherwise use your photographs, and to grant sublicenses of the foregoing, solely for the purposes of including your photographs or videos on the Unruly Pages and marketing materials. You agree to irrevocably waive (and cause to be waived) any claims and assertions of moral rights or attribution with respect to your photographs.