We know that getting your hair done at home by a stylist is not a new concept, but technology has made the process much easier. Yet at-home hairstyling is still quite new, so we’re not surprised that some people are a little hesitant to dive right in. To take the edge off, we thought it might be helpful if we compiled our top five frequently asked questions.
How are your stylists vetted?
One of our goals with Unruly is to find the very best stylists so that you don’t have to. We want our clients to be assured that no matter which Unruly stylist does their hair, they’ll be happy with the outcome, so we handpick our stylists, finding the best New York has to offer. Our stylists are licensed and highly vetted. We’ve developed an unrivaled internal process that ensures each stylist consistently delivers quality services to all our clients, and helps them achieve their respective hair goals.
Can I see your stylist’s portfolio before I book?
Yup, you can see examples of our stylists’ work in their portfolios. We hope that when you eventually book ;-), you’ll post a #UnrulyClientSelfie that we can feature in our gallery and Instagram page.
I’m worried! Will the stylist handle my hair carefully?
We love this question because it allows us to talk about a very important part of the styling process. Our stylists know that hair is fragile and needs to be handled with care. Being licensed, they not only have the right styling and handling techniques but also understand the science behind hair and what it needs to be kept healthy. But because only the person getting her hair done can feel if their braids are too tight, we encourage our stylists and clients to maintain an open line of communication throughout the styling process. No need to worry about being an ‘annoying client;’ our stylists want you to speak up and give them feedback as they go. That’s the best way to ensure you get the style you want in the manner that’s right for you.
What if I don’t like the way my hair comes out?
Unruly stylists are committed to making sure you get the exact look you want, and as mentioned above, keeping the lines of communication open before, during and after your appointment are critical to that. During and immediately after your appointment, we encourage you to review your stylist’s work and let her know if your hairstyle isn’t to your liking. If it’s not quite right, feel free to ask her to change it. If for some reason, even with speaking with your stylist, you’re unhappy with your hair ‘do, give us a call and we’ll assess if a fix is warranted. We only ask that post-appointment changes are reasonable and requested within 48 hours. Head’s up: fixes won’t be offered for issues that could have been addressed during the appointment.
Can I reschedule or cancel an appointment?
Sure can! To reschedule, please contact us immediately by phone or email with your name, booking ID, the time of the original appointment and the desired new appointment date. If you need to cancel, you can do so up to 24 hours before your booking and get a full refund. Appointments canceled less than 24 hours in advance will be charged 25% of the list price. Appointments canceled within one (1) hour of the appointment time and no-shows (late by 15 minutes or more), are charged 50% list price for the service selected. For appointments scheduled for 9:00am or earlier, we require that you notify us by 8:00pm the evening prior or you will be charged the full list price.
Bonus Questions:
Is hair included?
Hair is not included because there are SO many colors, lengths and textures our clients might choose! It’d be hard for our stylist to carry enough options for everyone as they travel.
How should I prepare for my appointment?
There are a few things you can do (more on that here), but the most important thing is to make sure your hair is squeaky clean! Like, really, clean. It’s never great to get a new hairstyle done on dirty hair.
More questions? Check out our full FAQs here or give us a call: (212) 461-0928
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